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Leadership in Unstable, Connected World

Leadership in Unstable, Connected World

Hey There! Have you ever heard Fareed Zakaria say, “𝗘𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗶𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱, 𝗯𝘂𝘁 𝗻𝗼 𝗼𝗻𝗲 𝗶𝘀 𝗶𝗻 𝗰𝗼𝗻𝘁𝗿𝗼𝗹. 𝗧𝗵𝗲 𝘄𝗼𝗿𝗹𝗱 𝘄𝗲 𝗹𝗶𝘃𝗲 𝗶𝗻 𝗶𝘀 𝗼𝗽𝗲𝗻, 𝗳𝗮𝘀𝘁 — 𝗮𝗻𝗱 𝘆𝘂𝗽, 𝘁𝗵𝗮𝘁 𝗺𝗲𝗮𝗻𝘀 𝗶𝘁’𝘀 𝗽𝗿𝗲𝘁𝘁𝘆 𝘂𝗻𝘀𝘁𝗮𝗯𝗹𝗲”? It’s like he’s talking about the very heartbeat of today’s leadership challenges. Let’s break it down, shall we?


✅RIDING THE WAVES OF UNCERTAINTY ➢ It’s all about helping leaders dance in the rain instead of waiting for the storm to pass. Adaptability and resilience for the win!

✅HAVING A GOOD NETWORK IS KEY ➢ Your next big opportunity (or challenge) could come from any connection, so knowing how to weave and work your network is key.

✅FAST FORWARD ➢ Change is the only constant, right? We’re here to make sure leaders aren’t just keeping up but setting the pace.

✅ANCHORS AWAY➢ Even when everything’s spinning, knowing your ‘’WHY’’ and sticking to your values can keep you steady and strong.


In our fast paced world where everything’s connected but control is just a fantasy, our coaching takes the front seat. Ready to turn these wild waves into your playground? Let us go on this journey together and make the most of it. Your #leadership career is about to become a lot easier!

Take the first step and reach out to us today. 🤙

Leading Through Change: Strategies for Navigating Uncertainty

Leading Through Change: Strategies for Navigating Uncertainty

Change is an inevitable part of life, and in the ever-evolving landscape of today’s business world, it’s a constant companion. Effective leaders are not just those who thrive during periods of stability but also those who can steer their teams through times of change and uncertainty.

In this article, we will explore the strategies that can help leaders become the guiding light during turbulent times, providing not only a clear sense of direction but also the reassurance and guidance that teams need to succeed.

At Decisive Leadership, we are here to illustrate how we can support leaders on this transformative journey.

  • Embrace Change as an Opportunity

As your coach/mentor, our first contribution is in helping leaders embrace change as an opportunity for growth and innovation. Through our coaching sessions, I guide my clients to shift their mindset, helping them view change not as a threat but as a chance to excel. My role is to provide the tools and perspectives that empower leaders to navigate uncertainty with confidence.

  • Communication Is Key

In the realm of communication, our expertise as a leadership coach is invaluable. We work closely with our clients to fine-tune their communication skills, ensuring that their messages are not only clear but also resonate with empathy and authenticity. Our coaching sessions empower leaders to convey their vision and engage in open, honest, and reassuring dialogues with their teams.

  • Lead by Example

Leadership coaches like ourselves lead by example themselves. We embody the qualities of resilience, adaptability, and a positive attitude that leaders should possess during times of uncertainty. By showcasing these attributes in our coaching approach, we inspire our clients to emulate these traits, fostering a culture of resilience and adaptability within their teams.

  • Provide Clarity and Direction

In our coaching sessions, we help leaders articulate a clear vision and strategy for their organisations during times of change. By working closely with our clients, we ensure that they can provide the direction their teams need to navigate uncertainty effectively. Our support helps leaders set achievable short-term goals and milestones, fostering a sense of progress and motivation among their team members.

Oops! Failing to Scale? Losing Customers and Staff? Let’s Turn Things Around!

Oops! Failing to Scale? Losing Customers and Staff? Let’s Turn Things Around!

Hey there, business owners! So, you’re facing some scaling issues, and it seems like the consequences are starting to pile up – losing customers and staff. But fear not! I’m here to be your coach and guide you through this bumpy journey. Let’s dive in and find some solutions together!

Finding the Root Causes:

First things first, let’s figure out why scaling is turning into a nightmare. Here are a few common culprits:

  1. Poor Planning and Execution: Did you jump into scaling without a solid plan? It’s time to step back and strategize. Get to know your market, estimate the resources you’ll need, and make sure your execution game is on point.
  2. Communication Breakdown: Are your teams operating in silos or not on the same page? It’s time to break down those walls and foster better communication. Align everyone with your vision and encourage collaboration to avoid frustrating your customers and employees.
  3. Struggling with Scalability: Is your infrastructure cracking under the pressure of growth? Take a closer look at your systems, processes, and technology. If they’re outdated or inefficient, it’s time for an upgrade to keep up with the demands.

The Consequences – Ouch!

Let’s face it, failing to scale has its consequences, and they can hurt. Here’s what you need to watch out for:

  1. Lost Customers: When you can’t meet customer demands, they won’t stick around. Late deliveries, decreased quality, or poor customer service can drive them away faster than you can say “scaling nightmare.” Retaining customer trust is key.
  2. Farewell, Staff: Unhappy employees = high turnover. If your team feels demotivated and stuck, they’ll start looking for greener pastures. Remember, they’re the backbone of your business, so keep them engaged and excited about their work.
  3. Falling Behind the Competition: In the blink of an eye, your competitors can swoop in and steal the spotlight. If you can’t keep up with the pace, offering innovative solutions and top-notch customer experiences, you risk becoming yesterday’s news.

Strategies to Bounce Back:

Now, let’s get to the good part – turning the tide and getting back on track. Here are some practical strategies to help you regain your footing:

  1. Plan with Purpose: Take the time to map out your growth journey. Research the market, set clear goals, and create a roadmap. Regularly assess your progress, make adjustments when needed, and execute your plans with gusto.
  2. Open the Lines of Communication: Break down those departmental barriers and encourage teamwork. Make sure everyone understands your vision and how their role contributes to scaling success. When everyone’s on the same wavelength, magic can happen.
  3. Upgrade and Streamline: If your systems and processes are dragging you down, it’s time to level up. Embrace technology, automate repetitive tasks, and find ways to improve efficiency. A well-oiled machine can handle growth like a pro.
  4. Happy Customers, Happy Days: Your customers are the heart and soul of your business. Listen to their feedback, adapt your offerings to their needs, and go above and beyond to deliver exceptional service. Keep them happy, and they’ll stick around through thick and thin.
  5. Empower Your Dream Team: Invest in your employees’ growth, provide them with opportunities to shine, and recognize their hard work. Cultivate a positive work environment that fosters collaboration, decision-making, and innovation. When your team feels valued, they’ll be your biggest asset.
  • Conclusion:

Scaling challenges may have knocked you down, but remember, it’s not the end of the world! By identifying the root causes, addressing the consequences head-on, and implementing these strategies, you can turn things around. Stay focused, keep your customers and employees at the center of your plans, and you’ll find your way to success once again. I believe in you, champion! Now go out there and conquer the scaling mountain!


What specific challenges are you currently facing in scaling your business, and how have they impacted your customers and staff? Let me know in the comments below!

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How To Learn When to Say “No!”

Let’s face it! Many people just seem to have great difficulty in saying “no” or denying any favor asked of them.

As a result, they often find themselves trapped in the middle of nowhere because of their own hastened decision

or acceptance of an unfavorable task – just because at one particular point in their life, they were afraid to say “no.”

For those who are constantly faced with this problem, the following tips will prove to be useful.

1. Do not occupy yourself with things that do not concern you.

If you habitually engage in something you hardly know anything about, you are making your situation far worse than the one who does nothing at all. On the other hand, some people seem to get satisfaction by intervening in other people’s business. Always be alert and possess utmost care to ensure that no one meddles in your own affairs. Good moderation in all areas of life will be helpful in the end.

2. Decide first whether a task is worth your precious time.

Just a simple thought: If it will just eat your time away from the more important things you consider in your life, then it’s not worth your time. Period.

3. Avoid incurring obligations beyond your capacity.

Instead, nurture your skills and abilities for the time being. There will come a right time for you to step up; and when that perfect moment arrives, waste no opportunity. But as long as you are not sure of the outcome, say “no” in the meantime especially if the favor will just derail your strategy.

4. It is always harder to come out well from an incurred undesirable obligation than to avoid the embarrassing situation of not committing yourself from the very start.

It is a judgment test for anyone. Ask yourself this question to yourself, “Do I want to avoid them or conquer them?

5. If you have to think, take a break and take your time.

Matters that can cause an adverse change in your life require a lot of thinking. There are times when people act on the first impulse, on what they feel and think about that very instant. Certainly, this is not always the case.

Although less commonly known to people, acquiring tasks (no matter how simple they may seem) is synonymous with putting your honor at stake once you allow yourself to be involved. Be sure that when you put your name and honor on the line, everything will end up well.

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Feel free to email me at ian.burton@strataconnect.net or give me a call at +61402412550 if you have suggestions or would like to discuss further.

Developing Leadership Skills

The first area that we look at is that of Personal Attributes. This is a blend of knowledge, expertise, and competencies, encapsulated in the approach, the behaviour, of the leader. In organisations of all sizes and in all sectors, public and private, these characteristics are key to effective leadership. The essential personal attributes are as follows. 

Behaving Ethically, by: learning about the ethical issues and concerns that impact on your business sector; adopting a balanced, open-minded approach to the ethical concerns of others; considering the ethical issues and implications of all personal actions and organisational activity; raising and discussing ethical issues before proposing or agreeing to decisions; resisting pressures from the organisation or its partners to achieve objectives by unethical means.

Thinking Strategically, by: learning and understanding how the different functions, physical divisions, and layers, of the organisation should work together: understanding the complexities of, and the changes happening in, the external environment, and considering how the organisation can best respond the these; understanding the strengths and weaknesses of the organisation, and the opportunities and threats facing it; understanding how the strategic objectives are influenced by all the current and forecast influences that will impact on the organisation; understanding that the operational objectives and targets must be in line with and support the strategic objectives of the organisation; being aware of and responding to the behaviour of current and potential competitors.⚫ Supporting Corporate Goals, by: helping to create and communicate a vision which can be understood and supported by people at all levels; helping others to understand and contribute to the strategic goals; giving visible personal support to the strategic direction and specific goals set by the organisation.

Communicating Effectively, by: being responsive to messages and signals from the internal and external environments; making effective use of communication channels from and to all levels within the organisation; pro-actively encourage the exchange of information within the organisation, and amongst suppliers, customers and partners; listening to others, including those with opposing views, carefully and thoughtfully; selecting personal communication styles that are appropriate to the different situations and audiences.

Gathering Information, by: establishing multiple channels and networks which generate a constant flow of information, from within and outside the organisation; regularly and consistently gathering, analysing, challenging, and using the information gathered.

Making Decisions, by: establishing a consistent approach to the analysis of information; drawing on personal experience and knowledge to identify current and potential problems; consider a range of solutions before selecting the final one; ensuring that the selected decision is feasible, achievable, and affordable; considering the impact of the decision on all stakeholders, at all levels, before approving implementation.

Developing Effective Teams, by: appreciating the contribution of others, at all levels in the organisation; ensuring that individuals and teams are kept informed of plans, developments and issues that will affect them; ensuring that individual and team development schemes are given appropriate priority; providing personal support for the implementation and maintenance of development activities for individuals and teams at all levels. 

Behaving Assertively, by: understanding and responding to personal roles and responsibilities; adopting a leading role in initiating action and decision making; taking personal responsibility for decisions and actions; being properly prepared for involvement in activities and events; being confident and professional in dealing with change and challenges; refusing unreasonable demands; defending and protecting individuals and teams from unfair or discriminatory actions; remaining professional in manner at all times.

Concentrating On Results, by: contributing to the establishment of an organisational culture that demands high standards and high levels of performance; focusing on objectives and planned outcomes, at all times; dealing with issues and problems when they arise; planning and scheduling personal work and the work of others in ways which make best use of available resources; delegating appropriately; giving personal attention to the critical issues and events.

Managing Yourself, by: reflecting regularly on personal performance and progress; pro-actively asking for feedback on personal performance; changing personal behaviour in the light of feedback received; being responsible for your own personal development needs.

Presenting a Positive Image, by: adopting a leading role in initiating action and decision making; behaving in a professional manner at all times; being open-minded and responsive to the needs of others; visibly working towards personal and career development goals; adopting an ethical approach to all personal and organisational activity; being supportive to colleagues; demonstrating fairness and integrity at all times.

In Summary: these essential attributes are many, and difficult to maintain consistently, but they are the attributes needed by, and expected of, our business leaders. The size of the organisation, the business sector, whether public or private, is of no consequence. The leaders of all organisations should be role models for others, be visible champions of high standards of professional and ethical behaviour, be leaders who others in their organisations can be proud of, and be leaders that competitors are envious of. Not many of these characteristics are imbued in our leaders by default. They have to be learned, can be learned, and should then be continuously developed and enhanced. With these personal attributes in place, and being demonstrated in behaviour and actions, business leaders will be more effective and more successful.